Questions before care

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Field sheet · Plan for follow-up

Know how to get help before a problem.

A care plan needs an answer for the days between visits. Ask who can explain the product, who handles a problem, and how to reach them.

The US agency in charge of reviewing medicines is the Food and Drug Administration (FDA).

Get the instructions for the exact product

Storage differs by medicine: some peptide products stay cold and others stay at room temperature.

FDA has received reports of harm that may be linked to patients measuring the wrong amount of pharmacy-made semaglutide for their own injections.

Some reports also involved health professionals calculating the wrong amount.

Some of those reports described care in a hospital.

  • Ask the pharmacist to explain the written instructions.
  • Ask how this exact product is stored.
  • Ask what to do if a label or direction is unclear.
  • Ask who can help before using a product you do not understand.

Ask about a delivery problem

FDA says not to use semaglutide injections if they reach you warm or have not been kept cool enough.

  • Ask the pharmacy what the delivery needs to include.
  • Get its plan for a damaged or poorly cooled delivery.
  • Keep the product details for the person answering the question.

Know when help cannot wait

The US health library MedlinePlus treats a severe allergic reaction as an emergency; breathing trouble or tongue swelling calls for emergency help.

  • Call emergency services for severe symptoms of an allergic reaction.
  • Ask your health professional which other problems need urgent help.
  • Write down how routine questions are handled between visits.

Report a medicine problem

MedWatch is FDA's free service where patients can report a problem with a medicine.

MedWatch is a way to send a report. Bring questions about your own care to the person treating you.

  • Keep the exact product name and pharmacy details.
  • Ask the care professional about the next step.
  • Use the FDA report link if you want to report the problem.